Returns made clear
Returns & refunds
Eligibility, timing and steps for Tos Accessories returns and refunds.
Return window
Contact us within 7 calendar days of delivery if you need to request a return. Items must be unused, unworn, unaltered and returned with their original packaging and proof of purchase.
Non-returnable items
For hygiene and safety, pierced jewellery, personalised items, gift cards and items marked final sale cannot be returned unless they arrived faulty or incorrect.
Faulty or incorrect orders
Photograph the item and packaging and contact us as soon as possible with your order number. Once verified, we will arrange the appropriate replacement, store credit or refund.
Refund timing
Approved refunds are returned to the original payment method where possible. Bank and payment-provider processing times may apply after we complete the refund. Original delivery fees are not normally refundable.
Start a return
Use the contact form and select Order support. Do not send an item back before receiving return instructions from our team.