Answers, without the runaround
Frequently asked questions
Everything you need to know about ordering, payment, delivery, returns and caring for your pieces.
How do I know my order was received?
After checkout and payment confirmation, we send an order email and show the order in your account. If you do not see it, check spam and contact us with your payment reference.
Can I order without creating an account?
An account is used to protect your order history, addresses, reviews and payment status. Registration is quick and lets you follow every order update.
How long does delivery take?
The current estimate and fee appear at checkout based on your delivery zone. Most available items arrive within the working-day range shown on our shipping page.
Can I change an order after payment?
Contact us immediately with your order number. We can only change an order before it enters processing, and stock or delivery charges may change.
How do returns work?
Contact us within the return window before sending anything back. Eligible items must be unused and in their original packaging; hygiene exclusions apply.
Are Paystack payments secure?
Payment details are entered on Paystack’s secure checkout. Tos Accessories stores payment references and confirmation status, not your full card details.
How can I care for my accessories?
Keep pieces dry, avoid perfume and harsh chemicals, wipe them gently after use, and store them separately in a soft pouch or box.
How do I contact order support?
Use the contact page, choose Order support, and include your order number. You can also use the displayed phone or WhatsApp contact when configured.